If you have tried all of the troubleshooting steps and still experience issues with Bluetooth, please see the below problems and solutions listed:
- If you spend long periods in your vehicle while your vehicle is idling, mLog could time out to conserve battery. If mLog times out, this could potentially cause you to miss recording trips and mileage. In this case, we recommend adjusting your mLog timeout settings: Go to Menu > Auto Start On > Timeout and set the timeout to 10 or 15 minutes (the amount of time that you would remain idle in your vehicle).
- If you have an iPhone 7 or above and your trips stop recording when you plug your phone into your car’s charger, this is because of the Bluetooth MAC address changing when you plug in your phone. To fix this issue, plug your phone into your vehicle and follow the Bluetooth connection steps listed here to set up a Bluetooth-mLog connection with your car’s charging port.
- If you are still experiencing issues, mLog support will have to diagnosis the problem through your debug logs. Follow the steps listed below to generate debug logs.