Online guide

Before following this troubleshooting guide, please make sure you have properly set up your iBeacon™ using the Auto Start Guide for iBeacon™.

iBeacon™ Troubleshooting Steps

If mLog does not detect your iBeacon™, here are a few steps you can take:

  1. Open your iOS device's System Settings > Bluetooth and confirm that Bluetooth is enabled.

  2. Open your iOS device's System Settings > Privacy > Location Services and confirm that the location settings are enabled and set to "Always."

  3. Make sure there isn’t a problem with your car USB charger by plugging the iBeacon™ into a computer or wall charger.

  4. Be aware that iBeacon™ works best with vehicles that have USB ports that are powered only by running engines. If the vehicle's USB port has continuous power, the Auto Start may not work properly.

  5. After rebooting your device, it could take up to 15 minutes before mLog starts detecting the iBeacon™ reliably. If it still isn’t working after 15 minutes, open the mLog app once, then press the Home button and it will stay in the background.

Additional Troubleshooting

If you have exhausted the troubleshooting steps and you are still experiencing issues with the iBeacon, follow these steps below:

  • If you spend long periods in your vehicle while your vehicle is idling, mLog could time out to conserve battery. If mLog times out, this could potentially cause you to miss recording trips and mileage. In this case, we recommend adjusting your mLog timeout settings: Go to Menu > Auto Start On > Timeout and set the timeout to 10 or 15 minutes (the amount of time that you would remain idle in your vehicle).

  • If you continue to experience challenges, mLog support will need to diagnose the program through your debug logs. Follow the steps below to enable your debug logs.

Generating Debug Logs

To generate debug logs, follow these steps:



  1. From the Trips page, go to Menu > Adjust Vehicle Odometer > Select vehicle (any vehicle if you have multiple) > Enter 999999 (six 9's) > OK. This will turn ON your debug logs. Entering this number will not affect your current odometer reading or mileage.

  2. Continue using mLog. If you experience the same issue, turn off the debug logs by going to Menu > Adjust Vehicle Odometer > Select vehicle (any vehicle if you have multiple) > Enter 000000 (six 0's) > OK. This will Turn OFF your debug logs, and an email addressed to mLog Support will be generated by your mobile device's email client with your logs attached.

  3. In the body of the email, let us know the estimated date and trip when the issue reoccurred and then press "Send." A ticket will be created, and we will diagnose the issue and respond with the necessary support.