Online guide

Before using this troubleshooting guide, make sure you have properly followed the steps in the Android Auto Start guide to set up your iBeacon™ device.

iBeacon™ Troubleshooting Steps

If mLog does not detect your iBeacon™, here are a few steps you can take:

  1. Open Android System Settings > Bluetooth and make sure Bluetooth is turned on.

  2. Open Android Settings > Location > Mode and make sure it is set to "High Accuracy."

  3. Make sure there isn’t a problem with your car USB charger by plugging the iBeacon™ into a computer or wall charger.

  4. Be aware that the iBeacon™ works best with a USB port that is powered only when the engine is running.  If the USB port is always on, the Auto Start may not work properly.

Additional Troubleshooting Steps

If you have exhausted the troubleshooting steps and you are still experiencing issues with the iBeacon™, follow these steps below:

  • If you spend long periods in your vehicle while your vehicle is idling, mLog could time out to conserve battery. If mLog times out, this could potentially cause you to miss recording trips and mileage. In this case, we recommend adjusting your mLog timeout settings: Go to Menu > Auto Start On > Timeout, and set the timeout to 10 or 15 minutes (the amount of time that you would remain idle in your vehicle).

  • If you continue to experience challenges, mLog support will need to diagnose the program through your debug logs. Follow the steps below to enable your debug logs.

Generating Debug Logs

Follow these steps to generate debug logs:



  1. From the Trips page, go to Menu > Adjust Vehicle Odometer > Enter 999999 (six 9's) > Save to turn on your debug logs. Entering this number will not affect your odometer reading or mileage. (If you have multiple vehicles, it does not matter which one you select.)

  2. Continue using mLog. If you experience the same issue with iBeacon™, turn off the debug logs: Menu > Adjust Vehicle Odometer > Enter 000000 (six 0's) > Save. Once your debug logs are turned OFF, an email addressed to mLog Support will be generated in your mobile device's email client with your logs attached.

  3. In the body of the email, let us know the estimated date and trip when the issue reoccurred and then press "Send." A ticket will be created, and we will diagnose the issue and respond with the necessary support.