Online guide

Caution Before Resetting or Replacing Your Phone

**IMPORTANT** Before resetting or replacing your Android phone or tablet, you MUST BACK UP the mileage and trip data through mLog. An Android system or a third-party app backup is NOT sufficient, and data will be lost. Only an mLog backup will ensure a proper data restoration.

Automatic Daily Backup

mLog automatically backs up mileage data each day from the first time a trip is recorded. If an Auto Start mileage tracking option is selected, the daily backup occurs around midnight each night. 

To confirm the automatic daily back up, open the mLog app and from the home, or Trips page, select Menu (≡ icon) > My Plan (email) > Data Backup > Automatic Daily Backup = Enable (on by default).

Manually Creating a Backup

To manually initiate a data backup, from the Trips page, select Menu > My Plan (email) > Data Backup > Back up Data. There are two options for backing up data on this screen: Backup to Cloud and Backup to Device.

To Cloud Storage

To back up data to Cloud storage, open mLog and go to Menu > My Plan (email) > Data Backup > Backup Data > To Cloud.

To Local Storage

To back up data to the device's local storage, go to Menu > My Plan (email) > Data Backup > Backup Data > To Device 

This file is located on the Root Level of the Device: mLog/backup/

Restoring Data from a Cloud Backup

If a hard reset is conducted, or the Android device or mLog is deleted, all of the mileage and trip data will be lost. When mLog is removed, the Android operating system erases the database. However, because mLog actively backs up the trip data and mileage each day, recovery is possible.

Here are data recovery options:

Open mLog and from the home, or Trips page, select Menu (≡) > My Plan and enter your work email address, and under Data Backup > Restore Data, you should be able to restore from a previous mLog backup From Cloud.

If you have previously emailed the backup file to yourself, it is possible to copy the file to your phone or device’s internal storage root directory. After copying the backup file, open mLog and go to Menu (≡) > My Plan (email) > Data Backup > Restore Data > From Device.

Back Up and Restore FAQs:

Where do I copy the backup file to?

Connect your phone or device to the computer via a USB cable. On the computer (if a PC) select My Computer and in the “Internal Storage (or Phone)” of the device, find the mLog folder. Then either find or create a “backup” folder and copy the to that folder. Next open the mLog app and from the Trips page go to Menu (≡) > My Plan (email) > Data Backup > Restore Data > From Device.

How do I copy files from my phone to my PC and email them?

A USB cable is required to connect the phone or device to a PC. When connected, the phone or device will be displayed like a disk drive on the computer. The folders on the phone or device can be accessed similarly to a hard drive. Copy the files to your hard drive first and then send them via email to your phone or device.

How does mLog store my backup in the cloud?

mLog stores all user files in an Amazon S3 Cloud Storage business account. The business accounts are very different from a personal Amazon cloud storage. Some of the critical benefits of S3 Cloud Storage:

  1. There is no explicit user login; all logins are anonymous. If you are using an expense module, the receipt images are uploaded to the Amazon cloud and are available in the HTML reports. If a user sends the files to someone else, the data is available to the recipient. The URLs are unique, unpredictable, and long, which prevents and limits the opportunity for others to guess the link, thus increasing security.

  2. Amazon S3 Business Data Centers are located all over the world. mLog utilizes five (5) locations: Oregon, Virginia, Australia, Ireland, and Singapore. Each location provides its local or next closest user with a backup location. Users can confirm and even change the backup location by opening mLog and from the home, or Trips page, go to Menu (≡) > My Plan (email) > Data Backup > Cloud Storage Location.

  3. The Amazon Business Cloud storage provides support related to data backup restoration challenges. A central repository for all backups allows for easy access and better user experience and support in the event backups are needed.